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Frequently Asked Questions

FAQ

We are open from 9:00 AM- 3:00 PM Monday to Friday.

We accept all major credit and debit cards. ​

You must not eat, drink, smoke/vape/use tobacco products or chew gum for at least 30 minutes prior to your appointment time.

The test requires a painless, non-invasive specimen collection. Participants will collect saliva up to the fill line in the specialized container provided in the test kit.​

When you make your appointment, you will receive an email with instructions on how to securely log-in to the patient portal where you can get your result.

The saliva sample is tested for the presence of the COVID-19 virus using the Reverse Transcriptase- Polymerase Chain Reaction (RT-PCR) method. RT-PCR is considered as the gold standard and is the most accurate test method currently available. The sensitivity of RT-PCR tests to the SARS-CoV-2 virus, which causes COVID-19, is 98% while the specificity of the test is 99%.

The results are available within 72 hours of sample collection.

CRC Labs offers RT-PCR saliva testing. Since RT-PCR is a very reliable type of test, it is usually the one required for travel purposes. However, it is VERY IMPORTANT that you confirm the specific protocols and preferences of your airline and/or country of destination before booking your test appointment. We cannot refund for tests that were not accepted due to specific requirements set by airlines, hotels, etc.

When an appointment is missed or cancelled, a refund can be requested by sending an email with the details of the appointment. Send us an email with the subject line “Refund Request” to crclabs@calrecoverycenter.com. After a review of your case, if we find you are eligible for a refund, we will initiate the refund for 90% of the amount that you paid for. There is a non-refundable booking fee for missed or cancelled appointments.

When your results are not released after 72 hours of collection, you can also request for a refund by sending us an email. After a review of your case, if we find you are eligible for a refund, we will initiate the refund for 100% of the amount that you paid for.

We encourage you to request a refund rather than dispute the charges on your card. Our own review process may take up to a week to initiate the refund while disputes may take up to 90 days to be resolved.

We are currently not in network with any insurance and the testing we provide is meant for self-pay. You may attempt to reimburse the amount you paid for testing but CRC Labs cannot guarantee its success as this will be the insurance company’s prerogative. We do not issue any other information or document for reimbursement purposes other than what is already provided in the receipt and the result form.